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Ways We Care



At South Town Animal Hospital, we have professional and personal standards on how we care for your pet. Oftentimes, these actions happen behind the scenes and are not witnessed by pet owners. This is your opportunity to learn about the special little things that make a big difference for your pet.

  1. We change our needles after each poke: With each use, a needle gets duller and therefore becomes more painful. Here at South Town Animal Hospital, when we draw a vaccine from a vial, we change the needle after, so your pet gets a fresh needle. This costs the clinic, but is less painful for your pet.
  2. We’re often on the floor: Your pets are in an unfamiliar environment and are often scared. We get onto the floor with your pet to make them more comfortable.
  3. We talk to your pet and comfort them: We can only imagine how scared your pet might be, so we talk to them and sooth them, hold them and hug them. Often a pet is scared coming out of anesthesia and a doctor or a technician will stay with your pet while they wake up.
  4. We use Dr. Sophia Yin’s handling guide to minimize stress: Dr. Sophia Yin was famous for her animal behavior and body language guides and revolutionized the veterinary industry with low-stress handling techniques.
  5. Our lunches are rushed: Every day is a working lunch for the DVM’s.
  6. We pick eye boogers: Often, we do things that aren’t required of us. Sometimes we clean up a pets face if they have eye discharge, comb out matted fur, or clean ears.
  7. Extra phone time: A lot of a doctors and staff time is spent on the phone. This time is spent on the phone with clients – reassuring them about their sick pet, or with a pharmacy – finding the best prices for our clients, or consulting with veterinary specialists to find the best treatment options.
  8. High-quality Products: The quality of supplies matters. At South Town Animal Hospital, we provide high quality medication and supplies to care for your pet.
  9. The veterinary field is multifaceted in the skills that we are trained in: Unlike the human medical field, veterinarians, vet techs, and customer service must learn a slew of skills for multiple types of animals. We care for your pet in every aspect including but not limited to bloodwork, x-rays, filling medication, surgery and dentistry.
  10. We are with you from start to finish: From pediatric to geriatric care, we are here for you and your pet. We will be here to listen to your worries and share in your triumphs. When it is time to say goodbye, we will be there sharing your pain.

We do these things because we truly care. The love that we have for animals and our profession is a lifelong passion for many of us. Thank you for allowing us to care for your family and trusting us to do what we love.